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Why we never book with And you shouldn’t either!

So you’re going on a holiday and want to book a great hotel or an apartment? Do yourself a favour: don’t use a site like

If you book directly with the hotel or accommodation itself, you can usually get a 10-30% discount. That’s the money that would otherwise go to

In some countries, has an arrangement with accommodations saying they’re not allowed to give discounts [so-called rate parity*]. In that case, you can ask to have transport from or to the airport included in the same price, for example, or one or more meals if you’re staying at a hotel with a restaurant.

Before a few years ago, I always used Then, I wanted to change a reservation, because someone I knew had died. The hotel was fine with it, but those money-grabbers at refused to change or cancel my reservation. I had to book again, and pay for a hotel stay that I never got to use.

The same year, I discovered that if you book on using your credit card, they’ll just pass on that data verbatim to the hotel, where I saw my credit card information printed on an unprotected piece of paper. It begs the question: what does even do, besides pocketing 20 to 30% of your reservation payment?

Use the Book Better Direct Chrome extension to instantly see direct booking offers and direct hotel rates.

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It’s such a waste. once started out as a promising start-up. But it usually contributes no added value whatsoever compared to booking directly. And as we’ve seen, it’s often actually more expensive than if you’d ask the hotel for a discount yourself.

If wants to remain a successful company in the future, they seriously need to work on its added value. They need better service, they need to cancel or change reservations at no charge [if the hotel is ok with that], and they need to be more secure with sensitive credit card information.

Il Giudizio

Il Giudizio

Il Guidizio collects critical thoughts and opinions about the modus operandi of online travel agents. He is passionate about injustice against travellers and accommodations. The content and thoughts of these articles are the sole opinions of the writers and authors of the document.

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