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italian authorithy curtails preferred partnership booking
Online Travel Agents

What Hotels Need to Know About Booking.com’s Preferred Program Changes in Italy

The Italian Competition Authority’s (AGCM) recent acceptance of Booking.com’s changes to its “Preferred Partner” and “Preferred Plus” programs is another landmark moment for hoteliers. These programs, designed to enhance visibility on Booking.com, required participating properties to maintain “competitive pricing” on the platform, effectively tying their hands when setting rates on other sales channels. However, AGCM’s intervention has changed the game, granting hotels more autonomy and ensuring greater transparency.

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Blog
Direct Bookings

Google Is Removing Chat from Your [Hotel] Business Profile

The Chat Feature: Hotels and hosts will no longer be able to engage in direct text communication with guests through the Google chat / message feature. This feature has been instrumental for many in handling inquiries, providing customer support, and managing bookings in real-time.

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